Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of our website, online store, and related services (collectively, the “Services”). By visiting our site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website.

We believe in being clear, fair, and honest so everything you see here is meant to help you understand your rights, your responsibilities, and ours.

1. Acceptance of Terms

By accessing or using our website, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a legally binding agreement. If you use the site on behalf of a company or organization, you confirm that you are authorized to agree to these Terms on its behalf.

We reserve the right to change or update these Terms from time to time. Any updates will take effect immediately once posted on this page. We recommend reviewing them periodically if you continue using our site, it means you accept the new version.

2. Products and Availability

We make every effort to display accurate product information including descriptions, specifications, prices, and images but we can’t guarantee all details are 100% error-free. Occasionally, there may be typographical errors, outdated stock information, or pricing mistakes.

If we discover an error after you’ve placed an order, we’ll contact you right away to correct it or give you the option to cancel the order and receive a full refund.

All products are subject to availability. We may limit quantities, discontinue products, or modify listings at any time without prior notice.

3. Pricing and Payment

All prices shown on our website are listed in USD unless stated otherwise and are subject to change without notice.

Payment is due at the time of purchase and must be made through our approved payment methods (e.g., credit/debit cards, PayPal, or direct bank transfer).

We work with trusted, secure payment processors to ensure your financial data is protected. We do not store your full card details on our servers.

In the event of a pricing error, we reserve the right to cancel any order placed at an incorrect price even after confirmation as long as the error was obvious or typographical.

4. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase products under these Terms. We may accept or reject any order at our discretion.

You’ll receive an email confirmation once we’ve accepted your order. If we’re unable to process or fulfill it (due to payment failure, stock issues, or other reasons), we’ll notify you promptly and issue a refund if necessary.

We reserve the right to cancel any order that appears suspicious, fraudulent, or violates our policies.

5. Shipping and Delivery

We ship orders to addresses within USA and Canada. Shipping times and rates vary depending on location, product weight, and chosen courier.

While we aim to meet estimated delivery times, delays can occur due to weather, carrier issues, customs inspections, or other factors beyond our control. We’ll always do our best to communicate updates and get your order to you as quickly as possible.

Once your order is shipped, you’ll receive tracking information by email. Please inspect your delivery upon arrival if you notice any damage or missing items, contact us within 15 days so we can resolve the issue.

6. Returns and Refunds

We want you to be fully satisfied with your purchase. If you receive a defective, incorrect, or damaged item, please contact us within 15 days of receiving it. We’ll review your claim and offer a replacement, repair, or refund depending on the situation.

To be eligible for a return:

• Items must be unused and in their original packaging.

• Proof of purchase (such as a receipt or order confirmation) is required.

• Certain products (like electrical parts or custom orders) may be non-returnable unless defective.

Refunds are issued to the original payment method once returned items are inspected and approved.

Shipping costs are non-refundable unless the return is due to our error.

7. Warranties and Product Condition

All new parts sold by Schaefer HD are covered by the manufacturer’s warranty, where applicable. Warranty terms vary by brand and product type.

We make no additional guarantees beyond what is stated by the manufacturer. Improper installation, misuse, neglect, or modification of parts will void any warranty claim.

Used or refurbished parts may come with limited or no warranty; any such condition will be clearly stated before purchase.

If you believe a part has failed under warranty, please contact us with photos, proof of purchase, and a description of the issue. We’ll assist you in filing a warranty claim with the manufacturer.

8. Limitation of Liability

To the fullest extent permitted by law, Schaefer HD, its owners, employees, and partners shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products;

• Loss of income, data, or business opportunities;

• Installation errors or improper product use;

• Delays or failures caused by events outside our control.

Our total liability for any claim related to your purchase or use of our products will not exceed the total amount paid for the item(s) in question.

This section ensures fairness by limiting our exposure to unforeseeable issues, while still protecting your right to refunds or replacements where applicable.

9. Intellectual Property

All content on this website including text, images, graphics, product data, logos, and software is the property of Schaefer HD or its licensors and is protected by copyright and trademark laws.

You may not reproduce, modify, distribute, or publicly display any content from our site without prior written permission.

You may, however, share product links or use our materials for legitimate business promotion (e.g., linking to our products in a blog or catalog), as long as you give proper credit and do not misrepresent ownership.

10. Prohibited Uses

You agree not to use our website for any illegal, fraudulent, or abusive purposes. Specifically, you must not:

• Engage in hacking, spamming, or introducing viruses;

• Collect personal data of others without consent;

• Interfere with site performance or accessibility;

• Use false information or impersonate another person;

• Resell our products or content without authorization.

Violation of this section may result in account termination and potential legal action.

11. Third-Party Links

Our website may contain links to external sites for convenience. These links don’t imply endorsement or responsibility for their content or practices. We recommend reviewing the privacy policies and terms of any third-party sites you visit.

12. Indemnification

You agree to defend, indemnify, and hold harmless Schaefer HD, its affiliates, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) that result from your misuse of our site, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may suspend or terminate your access to our site at any time without prior notice if we believe you’ve violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

Upon termination, any rights or obligations that by their nature should continue (such as payment obligations, warranty claims, or liability limitations) will remain in effect.

14. Governing Law

These Terms are governed by the laws of Illinois, USA, without regard to its conflict of law principles.

Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts located in Illinois.

15. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid portion will be interpreted as closely as possible to reflect the original intent.

16. Entire Agreement

These Terms, along with our Privacy Policy and any other posted policies, make up the entire agreement between you and Schaefer HD. They replace any prior written or verbal agreements related to your use of our website or purchase of our products.