Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes the personal data we collect, how we use and share it, and the choices you have about that data. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We collect information you provide directly to us when you create an account, place an order, contact customer service, request a quote, subscribe to newsletters, or otherwise interact with us. This information may include your name, email address, phone number, billing and shipping addresses, company name, job title, tax or business identification number, and payment information (which is processed by third-party payment providers). We may also collect records and copies of your correspondence, including emails and messages sent through our website.

We automatically collect certain information when you visit or interact with our website, including IP address, device type, browser type and version, operating system, pages visited, time and date of access, referring URL, and search terms. We use cookies, web beacons, and similar tracking technologies to collect this data.

We may collect information from third-party sources, such as public databases, social media platforms (where permitted), and business information providers to verify identity, enrich profiles, or improve service.

2. How we use information

We use personal information to:
• Process and fulfill orders, returns, and exchanges;
• Communicate with you about your orders, account, and product updates;
• Provide customer support;
• Personalize user experience and improve our website;
• Send marketing communications if you have opted in;
• Detect, prevent, and address fraud, security or technical issues;
• Comply with legal obligations and enforce our agreements.

We may aggregate or anonymize data so that it no longer identifies an individual, and use aggregated data for business analytics and product improvements.

3. Payment processing and financial data

We use third-party payment processors to handle payment transactions. We do not store full payment card numbers or other sensitive payment data on our servers. Payment processors handle card collection, authorization, and storage in accordance with applicable standards.

4. Cookies and tracking technologies

We and our service providers use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content and advertising. You can control cookie preferences through your browser settings; note that disabling certain cookies may reduce functionality.

5. Sharing and disclosure

We share personal information with third parties only as necessary to provide our services, including payment processors, shipping and logistics providers, IT and hosting providers, analytics vendors, marketing partners where you have consented, and professional advisors. We require these parties to protect your information and restrict their use of it.

We may disclose personal information if required by law, to comply with a subpoena or similar legal process, to protect our rights or safety or the rights and safety of others, or in connection with a corporate transaction such as a merger, sale, or acquisition.

6. International transfer

We operate and store data in multiple countries. If your data is transferred outside your country, we will take steps required by law to protect it, such as using appropriate contractual protections.

7. Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When data is no longer needed, we delete or anonymize it in a secure manner.

8. Your rights and choices

Depending on your jurisdiction, you may have rights including access to, correction of, deletion of, restriction of processing, objection to processing, and data portability. You may opt out of marketing at any time. To exercise rights or update preferences, contact us at [your email address]. We will verify requests and respond in accordance with applicable law.

9. Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal data from children under the applicable age threshold. If we learn we have collected such information, we will take steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post changes on this page with an updated Effective Date and, where required by law, provide notice to users.